You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

The product(s) must be unused – in its original packaging with labels and packaging intact – and still in the same new condition as when the product was received.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made.
Products can also be returned or exchanged at our stores provided it is accompanied by a printed copy of the original invoice and is within the 30 day period since purchase.
A collection fee is charged upon requesting a return unless the return is done at one of our stores:

Mall of Africa | Brooklyn Mall

Kindly note that you will be subject to the shipping expenses in returning this package to us. For more information on our shipping costs, refer to Shipping Costs below.
Jones and Kent does not take responsibility for any items lost during the return shipping.
The User should not make any purchase through this Website unless the User understands and agrees to all the Terms and Conditions.

Criteria for return:

Criteria to return an item:

  • Return must be lodged within 30 days of the item being delivered
  • The item is in a re-sellable condition
  • The item being returned qualifies for a return
  • item is in its original packaging, with labels attached

Non-returnable items:

  • Damaged Garments
  • Underwear
  • Items that are clearly used

Return Method:

  • Collect (Includes shipping fee)
  • Drop Off
  • No refunds are made for Vouchers and Gift Cards

Contact Us:

info@jonesandkent.co.za

010 007 3505

Shipping Costs

Delivery policy:
The User should not make any purchase through this Website unless the User understands and agrees to all the Terms and Conditions. Payment for goods shall be made and cleared in full before dispatch. Once payment is made for the purchase, it is deemed that the User has read and understood the Terms and Conditions for such purchase.

Delivery costs:
South Africa: Purchases will incur a delivery charge of ZAR 100.00

Outside South Africa
Purchases will incur a delivery charge of ZAR 150.00 per 1kg of product weight. All items sold on sale will incur a delivery cost, irrespective of the value of the items purchased.

Jones and Kent will supply all goods to the delivery company in good order and will ensure that goods arrive at the User’s chosen delivery address in the same good order.

Please note that once your order has been placed, we cannot change your delivery address. Should you have any issues please contact Customer service on +2710 007 3505 or info@jonesandkent.co.za

All-time limits are counted from the day of dispatch of the products. The products will be delivered by courier service, to your destination address, within 5 working days for main city centres and can take up to 7 working days for outlying areas, after payment confirmation.

Any delivery is subject to acts which are beyond the control of Jones and Kent due to force majeure including (but not limited to) inability to secure labour, power, internet services, GSM network connectivity, materials or supplies, or by any act of God, war, civil disturbance, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.

Main Centers:
Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth and East London can expect delivery within 3 working days.

Outlying Areas:
Expect delivery within 7 working days.

Note: a day refers to a normal business day and would exclude Saturday/Sunday and public holidays.

The courier service will make 3 attempts to deliver the products to the User, where after the User will be charged for any further delivery attempts. Should all attempts at delivery fail, the products will be returned to Jones and Kent, whereupon we will make further arrangements for delivery. As soon as the Users order is dispatched, the User will be sent an email to confirm that the package is on its way. If Jones and Kent is unable to meet the estimated delivery date it shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

In the event of the User refusing to accept delivery of all or part of the delivery, Jones and Kent may at its absolute discretion re-sell the goods and hold the User liable for any shortfall, together with any other costs and expenses incurred by Jones and Kent as a result of the rejection of the goods.

Cancelled orders on the e-commerce facility will be refunded after the deduction of a 5% charge for administration costs. Jones and Kent reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet Jones and Kent’s quality standards. Should Jones and Kent exercise this right, the User will receive a full refund with no deductions.

Tracking of your order
To follow the order, please use the tracking ID/order number sent to the User in your confirmation email. Jones and Kent makes use of Couriers for our delivery service. The User may track their shipment on our website. Upon delivery of the product, before signing for the delivery, the User agrees to inspect the goods for any faults, defects or damage.

Risk and Ownership
Jones and Kent takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on this Website, customer service and support, dispute resolution and delivery of goods and product exchanges. The risk in the goods shall pass from Jones and Kent to the User upon delivery and the goods shall be deemed delivered when unloaded at the Customer’s premises whether or not signed for. Jones and Kent shall not be responsible if the goods are lost or damaged after delivery to the Customer.

You must take care when opening the goods so as not to damage them, particularly when using any sharp instruments. Ownership of the goods shall remain with Jones and Kent until the goods have been paid for in full. If the User sells the goods before payment of the price has been made to Jones and Kent, the User will hold the proceeds of such sale and any rights against third parties arising from such sale in trust until the goods have been paid for in full.